Technical Service & Support
Technical Service & Support: What Is It?
We provide remote and on-site technical support services to keep your organization's IT operations running without interruption. With our SLA-guaranteed support packages, we respond to critical issues within an average of 2 hours and standard issues within 4 business hours. Through our ticket management system, every request is tracked; issue resolution is reported and recurring issues are permanently resolved through root cause analysis.
Service Scope
What's Included?
The following services are included within this scope. The scope can be expanded based on your enterprise needs.
Get Service DetailsPhone, email, and remote access support channels
On-site technical intervention (Ankara and surroundings)
SLA-guaranteed support package options
Help desk and ticket management system
Root cause analysis and permanent resolution reporting
User training and information
Printer, computer, and peripheral device support
Operating system and application issue resolution
How We Work
Request Intake
Support requests received by phone, email, or web form are immediately logged and their priority level is determined.
Initial Assessment
Our technical expert assesses the issue; if it can be resolved remotely, action is taken immediately; if on-site intervention is required, an appointment is scheduled.
Intervention and Resolution
The issue is resolved within the SLA timeframe. Resolution steps and findings are recorded in the ticket system and the relevant user is informed.
Reporting and Improvement
A monthly support report is shared. Recurring issues are permanently resolved through root cause analysis; preventive maintenance recommendations are provided.
Frequently Asked Questions
You can call us at 0 (312) 395 55 55, send an email to info@nrcsistem.com, or fill out a request form on our website. Requests are processed in priority order during business hours; urgent requests under corporate support packages are routed with priority.
We offer three packages: Basic, Standard, and Premium. Packages differ in terms of response time, monthly support hours, and availability of on-site intervention. We can design custom packages based on your needs.
While our primary service area is Ankara, on-site support to other cities can be planned depending on the project scope. Remote support is provided throughout Turkey.
Yes. We work as a support partner for internal IT teams in many of our clients. We create a complementary support model by defining the internal team's areas of responsibility.
Desktops and laptops, servers, network equipment, printers, operating systems, office applications, and commonly used enterprise software are within scope. Out-of-scope items are specified in the agreement.
Optimize Your Corporate Technical Support Processes
Our expert team will evaluate your needs and deliver a custom solution plan promptly.